USA Shipments: All domestic shipments are sent via USPS First Class and include tracking. Please allow 1 to 2 weeks for delivery. You will receive a confirmation e-mail and tracking number when your order is dispatched from our workshop.
International Shipments: We ship international orders via USPS First Class International which does not provide tracking or insurance. Please contact us for additional shipping options if you require tracking on international orders. Please allow 1 to 4 weeks for international shipments. We are not responsible for any additional import/customs fees or taxes including VAT, customs duties, import tax, handling fees, etc. We will NOT falsify customs forms.
COVID-19 Statement: We continue to ship orders like normal while safely sheltering and taking necessary precautions. Some international orders may take longer than usual due to postal system slowdowns throughout the world.
Typically, shipments leave our facility once per week, every Wednesday.
Please contact us if you need faster shipping and/or insurance for your order. Additional charges may apply.
*Fire & Bone, LLC is not liable for packages held by customs offices, nor is it responsible for lost or stolen packages.
We are happy to exchange, replace, or refund any item that is returned to us in salable condition within 14 days of delivery. Please e-mail us before you return your item(s).
No replacements or exchanges will be shipped until we have received the item from you in salable condition.
In the highly unlikely event of a product fault we will cover shipping costs in cases where replacements or repairs are necessary.
Sale Items & Price Adjustments
If an item is reduced in price, or a qualifying sale occurs within 3 days of your purchase, we may be able to refund the difference in price at your request. You can request a price adjustment by contacting us here.
All items shipping to Connecticut incur a 6.35% sales tax.