Policies


Shipping Policy

Typically, shipments leave our facility once per week, every Wednesday. You will receive an e-mail with your tracking number when your order is dispatched from our workshop.

Please email us at info@fireandbone.com if you need faster shipping for your order. Additional charges may apply.

USA Shipments: All domestic shipments are sent via USPS First Class and include tracking. Please allow 2 to 8 business days for delivery. 

International Shipments: International orders ship via USPS First Class International which includes tracking for most countries. Please allow up to 4 weeks for international shipments. Fire & Bone, LLC is not responsible for any import taxes that may occur. We are unfortunately unable to provide estimates for import taxes.

COVID-19 Statement: We continue to ship orders like normal while safely taking necessary precautions. Some international orders may take longer than usual due to postal system slowdowns throughout the world.

Please contact us at info@fireandbone.com or 860-375-4450 with any questions about your order.


Return Policy

We are happy to exchange or refund any item that is returned to us in salable condition within 21 days of delivery. Please e-mail us before you return your item(s).

Exchanges will be shipped once we have received the returned item(s).

In the unlikely event of a product fault, we will cover shipping costs in cases where replacements or repairs are necessary.


Sale Items & Price Adjustments

If an item is reduced in price, or a qualifying sale occurs within 3 days of your purchase, we may be able to refund the difference in price at your request. You can request a price adjustment by emailing us at info@fireandbone.com.


Sales Tax

All items shipping to Connecticut incur a 6.35% sales tax.