USA Shipments: All domestic shipments are sent via USPS First Class and include tracking. Once shipped, items typically arrive in 4-5 business days. When your item is packaged you will receive a confirmation e-mail and tracking number.
International Shipments: We ship international orders via USPS First Class International which does not provide tracking or insurance. Please contact us for additional shipping options if you require tracking on international orders. Internation shipments can sometimes take additional time. We are not responsible for any additional import/customs fees or taxes including VAT, customs dutys, import tax, handling fees, etc. We will NOT falsify customs forms.
Shipments leave our facility, once per week, every Wednesday.
Please contact us if you need faster shipping and/or insurance for your order. Additional charges may apply.
*Fire & Bone, LLC is not liable for packages held by customs offices, nor is it responsible for lost or stolen packages.
We are happy to exchange or replace any item that is returned to us in salable condition within 14 days of delivery. Please e-mail us before you return your item for exchange.
No replacements or exchanges will be shipped until we have received the item from you in salable condition.
In the highly unlikely event of a product fault we will cover shipping costs in cases where replacements or repairs are necessary.
All items shipping to Connecticut incur a 6.35% sales tax.